Rights and Responsibilities

The Endoscopy Center of North Mississippi recognizes your rights while you are choosing to receive medical care at our facility.  Should you have any questions, concerns or complaints while in our care, please request to speak with the Administrator.  Grievance numbers are posted in our waiting room and a full text of the laws pertaining to Patient Rights and Responsibilities, as well as grievance procedures, is available to you, upon request, from the Administration.

As a Patient, You have the right to:

  • Be treated with courtesy and respect, with appreciation of his or her individual dignity, and with protection of his or her need for privacy.
  • A prompt and reasonable response to questions and requests.
  • Know who is providing medical services, to view their credentials and to know who is responsible for his or her care.
  • Know what patient support services are available, including whether an interpreter is available if he or she does not speak English.
  • Know what rules and regulations apply to his or her conduct.
  • Be given by the health care provider information concerning diagnosis, planned course of treatment, alternatives, risks and prognosis.
  • Appropriate assessment and management of pain.
  • Refuse any treatment, except as otherwise provided by law.
  • Given, upon request, full information and necessary counseling on the availability of known financial resources for his or her care.
  • Receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.
  • Receive a copy of a reasonably clear and understandable, itemized bill and, upon request, to have the charges explained.
  • Impartial access to medical treatment or accommodations, regardless of race, national origin, religion, handicap or source of payment.
  • Know, if eligible for Medicare, upon request and in advance of treatment, whether the healthcare provider or health care facility accepts the Medicare assignment rate.
  • Treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
  • Know if medical treatment is for purposes of experimental research and to give his or her consent or refusal to participate in such experimental research.
  • Express grievances regarding any violation of his or her rights, as stated in law, through the grievance procedure of the health care provider or health care facility, which served him or her, and to the appropriate state-licensing agency.
  • Receive a notice of all protected health information practices.
  • View all protected health information pertaining to him or her.
  • Access an accounting of all disclosures.
  • Request amendments and corrections to personal information they feel are incorrect.
  • Receive confidential communications.
  • Complain to the covered entity and the Department of Health and Human Services.

As a Patient, You are responsible for:

  • Providing to the health care provider, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his or her health.
  • Reporting unexpected changes in his or her condition to the health care provider.
  • Reporting to the health care provider whether he or she comprehends a contemplated course of action and what is expected of him or her.
  • Following the treatment plan recommended by the health care provider.
  • Keeping appointments and, when he or she is unable to do so for any reason, for notifying the health care provider or health care facility.
  • His or her actions if he or she refuses treatment or does not follow the health care provider’s instructions.
  • Assuring that the financial obligations of his or her health care are fulfilled as promptly as possible.
  • Following health care facility rules and regulations affecting patient care and conduct.